Responsible Gaming at crikckex
crikckex is committed to providing a safe, fair, and enjoyable experience for every player in Bangladesh. Our responsible gaming programme gives you the tools to stay in control — from deposit limits and session timers to full self-exclusion — because your wellbeing always comes first.
Our Commitment
Our Commitment to Safe Play
At crikckex, responsible gaming is not an afterthought — it is a core part of how we operate. We believe that betting and casino games should be a source of entertainment, never a source of financial hardship or personal distress.
Player Wellbeing First
Every decision crikckex makes about platform design, promotions, and game availability is reviewed through the lens of player welfare. We do not pursue short-term revenue at the cost of long-term player health.
Practical Control Tools
crikckex provides a full suite of in-account tools — deposit limits, loss limits, wager limits, session time caps, cool-off periods, and self-exclusion — so you can set boundaries that match your personal circumstances.
Behaviour Monitoring
Our platform monitors anonymised gameplay patterns for signs of escalating risk. Where patterns suggest a player may be struggling, our team may reach out proactively to offer responsible gaming resources.
No Credit or Debt Gambling
crikckex does not offer credit lines, overdraft facilities, or any form of loaned funds for gambling. All wagers must be placed using real-money Balance that has been deposited by the player. We do not encourage gambling beyond your means.
Transparent Odds & RTP
All games available on crikckex display published Return-to-Player (RTP) percentages. We believe informed players make healthier decisions. Knowing how a game pays out over time is an essential part of responsible play.
Always-On Support
Our responsible gaming support team is available 24 hours a day, 7 days a week at Bangladesh Standard Time (BST, UTC+6). If you have a concern about your own play or someone else's, reach out to support@crikckex at any time.
Support availability for responsible gaming queries
Cost to apply any responsible gaming limit or tool
Typical time for self-exclusion to take full effect
Minimum age requirement enforced on all accounts
Section 1
18+ Age Restriction
Bangladesh law, alongside internationally recognised gambling standards, prohibits persons under the age of 18 from participating in any form of real-money gambling. crikckex enforces this restriction rigorously at every stage of the player journey — from account registration through to withdrawal processing.
How We Verify Your Age
Every player who requests their first withdrawal is required to complete Know Your Customer (KYC) verification. This process involves submitting a government-issued National Identity Document (NID) and a current selfie photograph. Our verification team cross-checks the NID date of birth against the account registration details. Accounts where the date of birth indicates the player is under 18 are permanently closed without exception.
In addition to formal KYC, crikckex may request age-verification documents at any point during the life of an account — for example, where a player's gameplay pattern or communication style gives reasonable grounds for suspicion. Players who refuse to supply age-verification documents when asked will have their account suspended until the matter is resolved.
Deposits Made by Minors
If a person under the age of 18 has used a payment method — such as a bKash or Nagad account registered in the name of a parent or guardian — to make deposits to a crikckex account, the account holder of that payment method should contact support@crikckex immediately. crikckex will cooperate fully to return deposited funds to the legitimate account holder and will close the underage account without further access.
Adults who share devices or payment methods with minors are strongly encouraged to use the parental-control and device-locking features described in the Protecting Underage Players section of this page.
Section 2
Player Protection Tools
crikckex provides the following tools free of charge to all registered players. You can activate or adjust any of these settings by logging into your account and navigating to the Responsible Gaming section, or by contacting support@crikckex directly.
Deposit Limits
Set a maximum deposit amount on a daily, weekly, or monthly basis. Once a deposit limit is active, crikckex will decline any deposit transaction that would exceed your chosen threshold for the relevant period. Deposit limits take effect immediately when set. Reductions take effect immediately; increases take effect after a 24-hour cooling-off period to protect against impulsive decisions made in the heat of a session.
Loss Limits
Cap the total amount you are permitted to lose over a defined period — daily, weekly, or monthly. When your net losses for the period reach your chosen limit, your account will be restricted from placing further wagers until the limit period resets. As with deposit limits, reductions are immediate while increases require a 24-hour review window.
Wager Limits
Restrict the maximum stake you can place on any single bet or game round. Wager limits are particularly useful for players who find themselves increasing bet sizes during losing streaks — a common pattern in problem gambling. Set a per-round limit to keep your stakes consistent with your entertainment budget.
Session Time Limits
Define the maximum duration of a single gaming session. When your session timer expires, crikckex will display a prominent on-screen reminder and — depending on your settings — may log you out automatically. You can also enable a "reality check" reminder that pops up at set intervals (e.g., every 30 minutes) to show you how long you have been playing and how much you have wagered in the current session.
Cool-Off Period
Take a short break from gambling without committing to a full self-exclusion. Cool-off periods can be set for 24 hours, 48 hours, 72 hours, or up to 30 days. During a cool-off period, your account remains open but you cannot place any wagers, make any deposits, or access casino games. Your account balance is fully preserved and can be withdrawn at any time during the cool-off.
Promotional Communications Opt-Out
Players who feel that bonus offers, promotional emails, or seasonal campaign notifications (such as BPL season promotions or Eid bonus alerts) are encouraging them to gamble more than they intend can opt out of all marketing communications at any time. Navigate to Account Settings and toggle off promotional emails, or contact support@crikckex with the subject line "Opt Out Marketing".
Section 3
Self-Exclusion Programme
Self-exclusion is the most comprehensive player protection tool available on crikckex. When you self-exclude, your account is fully blocked from all gambling activity for the duration you choose. This is a serious step and crikckex treats every self-exclusion request with the care and urgency it deserves.
Self-exclusion periods on crikckex are available for a minimum of 6 months and up to 5 years. Players who feel they need a permanent exclusion can also request indefinite self-exclusion, which can only be lifted after a minimum of 5 years has elapsed and after a formal review process. During any self-exclusion period, the following restrictions apply without exception:
- All account login access is suspended — you will not be able to log in to your crikckex account.
- All pending bonus credits are voided and removed from your account.
- All promotional and marketing communications from crikckex are stopped immediately.
- Any remaining real-money balance can be withdrawn by contacting support@crikckex — your funds are safe and accessible even during exclusion.
- You will not be permitted to open a new crikckex account for the duration of the exclusion period.
Self-exclusion takes effect within one hour of your request being confirmed by our support team. During that window, crikckex will process any pending withdrawal requests in your account so that your balance is not locked during the exclusion period.
How to Self-Exclude — Step by Step
Log In to Your Account
Visit crikckex and log in using your registered mobile number and password. If you are unable to log in, skip directly to Step 3 and contact our support team — they can initiate a self-exclusion on your behalf without requiring you to log in first.
Go to Responsible Gaming Settings
Navigate to your Account Settings and select the "Responsible Gaming" tab. Click "Self-Exclusion" and choose your preferred exclusion duration — 6 months, 1 year, 2 years, 5 years, or indefinite. Confirm your selection to submit the request.
Contact Support Directly (Alternative)
Email support@crikckex with the subject line "Self-Exclusion Request". Include your registered mobile number and your preferred exclusion period. Our team will action your request within one hour of receiving it, day or night.
Receive Confirmation
crikckex will send a confirmation to your registered email or mobile number once your self-exclusion has been activated. Keep this confirmation for your records. If you do not receive confirmation within two hours of your request, please follow up with our support team.
Withdraw Your Remaining Balance
During the one-hour activation window, or at any time during your exclusion period, you can request withdrawal of your remaining balance by contacting support@crikckex. Funds will be returned to your registered bKash, Nagad, or bank account within the standard processing time.
Section 4
Warning Signs of Problem Gambling
Gambling becomes a problem when it stops being entertainment and starts interfering with your finances, relationships, work, or mental health. The following warning signs are recognised internationally as indicators that gambling may be getting out of control.
Behavioural & Financial Signs
- Spending more money on gambling than you originally intended, or than you can afford to lose.
- Chasing losses — increasing your stakes in an attempt to win back money you have already lost.
- Borrowing money, taking out loans, or selling possessions in order to fund gambling activity.
- Neglecting bills, rent, or essential household expenses because gambling funds have run out.
- Feeling unable to stop gambling even when you want to, or after setting a limit for yourself.
- Hiding the extent of your gambling activity from family members or close friends.
Emotional & Social Signs
- Feeling anxious, irritable, or restless when you are not able to gamble or when you attempt to cut back.
- Using gambling as a way to escape from stress, depression, loneliness, or difficult life circumstances.
- Neglecting work, studies, or family responsibilities because of time spent gambling or thinking about gambling.
- Relationships with family or friends becoming strained or broken as a result of your gambling behaviour.
- Feeling guilt or shame after gambling sessions but continuing to gamble regardless.
- Thoughts becoming increasingly preoccupied with gambling — planning the next session, reliving past wins, or calculating how to recover losses.
Section 5
Protecting Underage Players
Adults who share a device, mobile phone, or internet connection with children or teenagers have a particular responsibility to ensure that minors cannot access the crikckex Platform. The following steps are strongly recommended for all adult players in Bangladesh who share their household devices.
Device-Level Controls
Most smartphones and tablets — including Android devices commonly used across Dhaka, Chittagong, Sylhet, and other cities in Bangladesh — offer built-in parental control features. These typically include app locks, screen time limits, and supervised profiles that prevent access to specific websites or applications. We encourage parents and guardians to activate these controls on any device that a minor could access.
Browser-Level Restrictions
Consider enabling "Safe Search" or "Restricted Mode" settings on browsers used by minors. You can also use parental control software — available for Android, iOS, and desktop operating systems — to block gambling websites at the network or app level. Your mobile internet provider may also offer parental filtering options for your SIM plan.
Protecting Your crikckex Account
Never share your crikckex login credentials with anyone, including family members. Always log out of your account when leaving a shared device. Use a strong, unique password for your crikckex account and enable two-factor authentication where available. If you suspect that a minor has accessed your account, contact support@crikckex immediately so that the account can be reviewed and secured.
Financial Account Security
Since crikckex players in Bangladesh predominantly use bKash, Nagad, and Rocket for deposits, it is essential to keep your MFS PIN and wallet credentials private. Do not save your PIN on a shared device, and review your MFS transaction history regularly. If you notice any unauthorised transactions, contact your MFS provider and crikckex support without delay.
Section 6
Getting Help & Support
If you believe that gambling is causing harm to you or to someone close to you, reaching out is the most important step you can take. crikckex's support team is available around the clock and is trained to help you access the right tools and resources.
Contact crikckex Support
Our responsible gaming support team can be reached at any time by emailing support@crikckex with the subject line "Responsible Gaming Help". A dedicated team member will respond within one hour. They can immediately apply deposit limits, activate a cool-off period, or process a self-exclusion request on your behalf — no lengthy forms, no waiting periods for urgent requests.
What to Expect When You Reach Out
When you contact crikckex about a responsible gaming concern, you will be treated with complete confidentiality and without any judgement. Our team will not pressure you to continue playing or to reconsider any protective measures you have requested. Your account security and financial details will not be discussed with any third party without your consent, in accordance with our Privacy Policy.
Independent Support Organisations
crikckex encourages any player who feels that gambling has become a serious problem to seek guidance from independent professional support services. Problem gambling is a recognised condition and there is no shame in seeking help. Speaking to a qualified counsellor — whether online, by phone, or in person — can make a significant difference to recovery outcomes.
Talking to Someone You Trust
Beyond professional services, one of the most effective steps a person struggling with problem gambling can take is to speak honestly with a trusted family member or friend. In Bangladesh, family networks remain one of the strongest sources of support during personal difficulties. If you are concerned about a family member's gambling, approaching the conversation with compassion rather than accusation tends to produce better outcomes.
Returning After Self-Exclusion
When a self-exclusion period expires, crikckex does not automatically reactivate your account. You must contact support@crikckex to request reactivation, at which point our team will conduct a brief responsible gaming check to confirm that you are comfortable returning to play. This reactivation process is in place to protect you — it gives you one final deliberate moment to confirm that you wish to resume gambling activity before your account goes live again.
Play Responsibly — Enjoy the Game on Your Terms
crikckex is here to provide entertainment, not hardship. Set your limits, use our tools, and explore cricket betting and casino games with confidence. 18+ only. If you ever need support, we are one email away.